FREQUENTLY ASKED QUESTIONS
Q: HOW DO I UNSUBCRIBE/CANCEL?
A: Log in to your account click “Turn off auto-renew” then “Yes, please” on the Subscriptions tab. After this there is no need for further action and your email will be removed from our mailing list within 72 hours. You will still be able to sign into your account in case you would like to renew your subscription.
Q: HOW DO I UPDATE MY PAYMENT METHOD?
A: Log in to your account and click “Update Card” on the Profile tab, located at the bottom next to “Orders”
Q: HOW DO I CHANGE EMAIL ADDRESS & OTHER ACCOUNT INFORMATION?
A: First login into your account by clicking “My Account”. You can change your name, email address, password or even add an optional physical address. To change your name, email or password simply type the new information into the required box and click “Update your profile”.
Q: HOW DO I SWITCH PLAN DURATION?
A: You can change your plan duration by first logging into your account, click “Change plan” from the Subscriptions tab in your account and choose the new plan you’d like. You’ll be switched to the new plan immediately and charged a prorated amount. If you go from a 1-month plan or a 1-year plan to a 2-year plan, you will automatically qualify for our free gift offer. Note: You cannot switch from longer plan to a shorter plan unless your current plan is set to expire within 30 days.
Q: HOW DO I RESET YOUR PASSWORD?
A: Click this link https://thegopwatch.memberful.com/auth/password/new, enter your email address, and then click “Send me reset instructions”. To ensure the reset process is secure:
- Password reset links automatically expire after 48 hours.
- Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
- If the link becomes invalid, delete the old reset email and start with a fresh password reset by repeating the instructions in the first sentence.
Q: WHAT IS YOUR RETURN/REFUND POLICY?
A: As of January 1st, 2020, The GOP Watch offers 48-hour refunds for customers who weren’t satisfied with our service or who placed an accidental order for our 1-month, 1-year, 2-year plans. After our 48-hour window cancellations/refunds will not be issued. To cancel your subscription, please contact us at email@example.com as soon as possible.
On January 1st, 2021, The GOP Watch will start offering 30-day refunds on our 1-month & 1-year plan if you’re not satisfied with our service, no questions asked. 2-year plans usually include a free gift, which is why we will not offer refunds for this specific plan unless we’re contacted within 48 hours.
Q: WHAT ARE YOUR ACCEPTED PAYMENT METHODS?
A: The GOP Watch wants to make the process of paying for your subscription fast, easy and convenient. We use Stripe to process payments and handle our recurring subscriptions. Stripe is a reputable company that cares about your privacy and card information as much as we do. Their system are 100% safe and SSL encrypted, so you’ll never have to worry. Stripe allows us to process payments from the following card issuers.
- American Express
- Diners Club
We currently do not offer PayPal as a payment method.
Q: 2-YEAR PLAN GIFT?
A: When you purchase the 2-year plan, The GOP Watch includes a free physical gift. For the exclusive group of subscribers who join our 2-year plan, The GOP Watch will send an email within 48 hours of your purchase to confirm what type of product you’d like, the color and the shipping address.
The GOP Watch purchases only licensed items straight from the official DJT Store. We will provide tracking information once shipped a long with a link to track your order. In the case that the order is incorrect, for example, size, color, model etc. please contact us immediately at firstname.lastname@example.org